-Shipping is calculated on weight and your location and the cost will be added to your invoice.
-Standard orders are processed within 5-7 business days of receiving your order, however we’ll always do our best to get it shipped sooner if we can, but as they are handmade it depends on stock levels and demand.
-We use a courier company and Australia Post.
-Once we book a courier, they are scheduled to pick up within a couple of days.
-All orders are tracked and you will receive email notifications of when the parcel has been picked up and is on its way to you.
-All orders will require a signature on delivery and will not be left unless ATL Authority to leave is granted.
-If an order is returned to us and requires sending again, you will be required to pay for the additional postage, but it's case by case basis.
-Please let us know at check out if you require your order urgently and we can arrange for express shipping with Australia Post or express courier at an additional cost.
-We hope that your shopping experience is easy and enjoyable and we value your business greatly.
-If you need to make any changes to your order, please get in touch within 24 of placing your order.
-If you receive an order that is damaged or faulty, please get in touch within 48 hours of delivery and let us know the issue.
-We do not replace or refund any unsold stock i'm afraid.