Holiday-All Orders after 18th July will be shipped on 26th!
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-Shipping is calculated on weight and your location and the cost will be added to your invoice.
-Standard orders are processed within 5-7 business days of receiving your order, however we’ll always do our best to get it shipped sooner if we can, but as they are handmade it depends on stock levels and demand.
-We use a courier company and Australia Post.
-All orders are tracked and you will receive email notifications of when the parcel has been picked up and is on its way to you.
-All orders will require a signature on delivery and will not be left unless ATL Authority to leave is granted.
-If an order is returned to us and requires sending again, you will be required to pay for the additional postage, but it’s case by case basis.
-Please select EXPRESS SHIPPING with Australia Post at an additional cost.
FREE LOCAL PICK UP
If you are local to Caloundra, please select FREE LOCAL PICK UP at check out and we’ll get in touch to arrange a time to pick up from us.
INTERNATIONAL SHIPPING
-We are now offering shipping worldwide through our website. Prices will be calculated at check out, based on your location and order size. Pleas be aware that there may be customs taxes added on delivery in your country at your own cost.
-The shipping costs on ordering are an estimate only and could vary once the order is packed and we know the size and number of boxes required.
RETURNS
-If you need to make any changes to your order, please get in touch within 24 of placing your order.
-If you receive an order that is damaged or faulty, please get in touch within 48 hours of delivery and let us know the issue.
-We do not replace or refund any unsold stock.
-If you experience any issues with our website, shipping or your order, please contact us and we’ll do our best to sort it out as quick as we can.
GET IN TOUCH
Our mission is to reduce plastic toys in landfill, whilst surprising and delighting children as they open our beautiful eco gifts. We aim to inspire children to get hands-on and creative with natural materials.